Privacy Policy

Privacy Policy

Effective Date: November 14th, 2024

At Phone RepairZ LLC (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and share personal information when you use our services, website (phonerepairz.co), or contact us.

By using our services or website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services or providing your personal information.

 

Our Privacy Principles

We strive to ensure that our data practices are:

  • Transparent and easy to understand.
  • Secure and respectful of your privacy.
  • Consistent with your reasonable expectations.

 

Information We Collect

Information You Provide Directly to Us

We collect personal information that you share when you:

  • Book an appointment, request a quote, or make a service request.
  • Contact us via phone, email, SMS, or website forms.
  • Subscribe to updates, marketing emails, or SMS campaigns.
  • Leave feedback, reviews, or testimonials.

This may include:

  • Name, email address, phone number, and physical address.
  • Device details (model, IMEI, serial number, issues reported, etc.).
  • Payment information (processed securely; no storage of credit card details).

Information We Collect Automatically

When you use our website or services, we may automatically collect:

  • IP address, browser type, and operating system.
  • Interaction data, such as pages visited, time spent on the site, and referring URLs.
  • Device information, including unique identifiers and network details.

Cookies and Tracking Technologies

We use cookies, tracking pixels, and analytics tools (e.g., Google Analytics) to:

  • Enhance your experience on our website.
  • Track and measure website performance.
  • Deliver targeted advertising via platforms like Google and Facebook.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

 

How We Use Your Information

We use your information to:

  • Process repair orders, service requests, and payments.
  • Communicate with you about repair status, quotes, and updates via SMS and email.
  • Send receipts, invoices, and payment confirmations.
  • Offer promotional discounts, special offers, and marketing communications (you may opt out at any time).
  • Improve our services, website functionality, and customer support.
  • Comply with legal obligations and protect against fraud or unauthorized activities.

SMS and Email Campaigns

We may use your contact information to send:

  • Service updates and status notifications.
  • Payment and invoice confirmations.
  • Promotions, discounts, and offers (e.g., “$20 off repairs until [date]”).
    • Opt-Out: Reply “STOP” to unsubscribe from SMS or click “Unsubscribe” in emails.

 

Sharing Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Partners like Square, Brevo, and RepairDesk to facilitate order processing, notifications, and secure payments.
  • Legal Authorities: To comply with legal obligations or respond to lawful requests.
  • Marketing Platforms: Third-party advertising services (e.g., Google, Facebook) for targeted ad campaigns.

Your information is only shared as necessary and in compliance with applicable laws.

 

Data Retention

We retain your information for as long as necessary to:

  • Provide our services effectively.
  • Comply with tax, legal, and regulatory requirements.
  • Resolve disputes and enforce our terms.

If you request data deletion, we will review and process your request unless we are legally required to retain certain information.

 

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You may request to review or update your information at any time.
  • Opt-Out of Marketing: Reply “STOP” to SMS messages or click “Unsubscribe” in marketing emails to opt out of promotional communications.
  • Request Data Deletion: Contact us to request the deletion of your personal data (subject to legal retention requirements).

 

Data Security

We use industry-standard security measures to protect your data, including encryption, firewalls, and access controls. While we strive to safeguard your 

information, no method of transmission over the Internet is 100% secure.

 

Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If we discover such data, we will delete it promptly.

 

Third-Party Links

Our website may include links to external websites or services (e.g., social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

 

International Data Transfers

If we share your data with service providers outside the United States, we ensure it is handled in compliance with applicable privacy laws.

 

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, legal obligations, or customer needs. Updates will be posted on this page, and the effective date will be revised. Significant changes will be communicated via email or website notices.

 

Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us:

Phone RepairZ LLC
6344 Ivy St
Commerce City, CO 80022
(720) 427-6422
info@phonerepairz.com